In today’s globalised and networked world, governments face the formidable challenge of meeting the expectations of an empowered and aware citizenry which make increasing demands for better public services when fiscal constraints arising from a global recession has dimmed the prospects of economic growth and substantially restricted the room for manoeuvre. Equally challenging is the need to ensure an inclusive growth paradigm and reach out to underserved and underprivileged citizens who may lack the ability to make demands on the government, but need its support most of all. Realising that inclusive growth would remain a mere dream if one allows development strategies to be warped by the harsh realities of fiscal austerity, governments are increasingly searching for innovative solutions to meet the changing needs and expectations of citizens in an increasingly complex environment.