* SUMMARY

Better Service Delivery through Open Government and Innovative Policies

The Public Governance Programme of the OECD Korea Policy Centre hosted a sixth multi-country study mission on public governance in 2011. Fourteen Asian countries were invited to this mission and all participants discussed on “Better Service Delivery through Open Government and Innovative Policies.”The multi-country study mission has been offered to government officials from Asia-Pacific countries since 2006. This volume was published as outcomes of the sixth mission and the third edition of the series.

All the efforts have been made in government policy making to ensure better service delivery by increasing transparency, citizen participation and the use of ICT. Recently many countries also have paid attention to green and sustainable growth with limited resources. The cases of fourteen countries in this volume represent such initiatives to make service delivery more efficient, transparent and innovative. Theyalso present their own challenges and way forwards for the future development. The participating countries that contributed their country papers are Bangladesh, Bhutan, Cambodia, India, Indonesia, Lao PDR, Malaysia, Mongolia, Nepal, Pakistan, SriLanka, Thailand, Timor-Leste and Vietnam.


□ Table of Contents

List of Acronyms

1. Strengthening Open Government
o India: Strengthening Open Government: India Country Paper
o Indonesia: Policy Implementation of Information Disclosure in Indonesia: Challenges and Responses

2. Increasing Online Citizen Engagement for Better Service Delivery
o Bangladesh: Status Report on ICT: Bangladesh Perspective
o Bhutan: Increasing Online Citizen Engagement for Better Service Delivery
o Vietnam: The Strengthening of Citizen Participation for Better Online Public Service Provision: The Case Study of a “Doi Moi” Vietnamese Society Today

3. Fostering Innovation in Public Service Delivery
o Cambodia: Fostering Innovation through Public Service Standards in Cambodian Public Services
o Nepal: Fostering Innovation in Public Service Delivery in Nepal
o Thailand: Service Improvement in the Thai Public Sector
o Malaysia: Driving Innovation through Strategic Collaboration: The Malaysian Experience
o Lao PDR: Fostering Innovation in Public Service Delivery: District Development Funds in Lao PDR
o Sri Lanka: Fostering Innovation in Public Service Delivery
o Pakistan: Fostering Innovation in Public Service Delivery

4. Implementing Innovative Policies for Green and Sustainable Growth
o Mongolia: Implementing Innovative Policies for Green and Sustainable Growth
o Timor-Leste: Implementing Innovative Policies for Green and Sustainable Growth
o Vietnam: The Implementation of Innovative Policies for Green and Sustainable Growth in Vietnam