* SUMMARY

CS Monitor Group of the Ministry of Public Administration and Security (MOPAS)
-Korea's case-

The CS Monitor Group was established by the Ministry of Public Administration and Security (MOPAS) in 2007 to improve citizens'''' satisfaction with civil services. The group selected from citizens mainly gathers public opinion on overall policies implemented by the MOPAS, and also develops institutional tools to reflect public opinions. This article examines the history and progress of the CS Monitor Group in more details, along with future directions...