* SUMMARY

This book presents country reports on "Improving Public Service Delivery" from 17 Asian-Pacifc countries. It shows their efforts to enhance their public services in various ways. Better service in the public sector can be achieved through government transformation (government re-oreganisation and business re-engineering process), the use of ICT and public engagement in a way of increasing transparency, efficiency and accountability. Each country report examines policy implementation, strategies and good practices, along with challenges and lessons in the fields.

Table of Contents

CHAPTER I. GOVERNMENT REORGANISATION TO IMPROVE SERVICE DELIVERY
- Cambodia: Improving Public Service Delivery through Innovative Mechanisms
- Indonesia : Government Re-organisation to Improve Public Services
- Korea : Post Merger Integration(PMI) Strategy and Programs in Korea’s Government Re-organisation
- Nepal : Government Re-organisation to Improve Public Service Delivery
- Pakistan : Improving Public Service Delivery
- Timor-Leste : Current Issues and Developments of Public Service Delivery

CHAPTER II. RE-ENGINEERING ADMINISTRATIVE PROCESSES AND PROCEDURES
- Korea : Efficient Government with Better Services
- Lao PDR : Governance, Public Administration Reform and One-Door-Service
- Malaysia : Re-Engineering Processes and Procedures

CHAPTER III. BETTER SERVICE THROUGH THE INTERNET (e-Government)
- Bangladesh : Spurring Innovation in Public Service Delivery
- Brunei Darussalam: Towards Better Public Service Delivery through e-Government
- Korea’s E-Government: G4C
- Mongolia : e-Government
- Philippines : e-Government
- Singapore : Delivering Customer-centric and Innovative Services

CHAPTER IV. BETTER SERVICE THROUGH CITIZEN PARTICIPATION (PARTICIPATION 2.0)
- China : The Research on Policy Systems of Promoting Basic Public Service Equalization
- Japan : A Discussion of the Role of Local Governments in Improving Public Service Delivery
- Sri Lanka : Better Service through Citizen Participation
- Thailand : Better Services through Citizen Participation